PSTN-Connected Calls
When VDX Analytics retrieves data from your Microsoft CQD, it creates groups for the following types of PSTN calls:
PSTN Carrier—These groups display information about user devices that are associated with calling plan calls.
PSTN Trunk—These groups display information about user devices that are associated with direct routing calls.
PSTN Operator Connect—These groups display information about user devices that are associated with operator connect calls.
The following table lists the raw properties that are retrieved for each of these groups.
Table 38:Raw Properties for Teams PSTN Calls
| Property | PSTN Carrier | PSTN Trunk | PSTN Operator Connect |
|---|---|---|---|
|
Id |
|
|
|
|
Name |
|
|
|
|
PSTN MP Locations |
|
|
|
|
Top 25 Users |
|
|
|
|
Number Of Users |
|
|
|
|
Daily Active Users Call Date Active Users Number Of PSTN Calls PSTN Inbound Minutes PSTN Outbound Minutes Number Of Direct Routing Calls Direct Routing Inbound Minutes Direct Routing Outbound Minutes Number Of Operator Connect Calls Operator Connect Inbound Minutes Operator Connect Outbound Minutes Outgoing Dial Delay Incoming Dial Delay Number Of Failed PSTN Calls |
|
|
|
|
Top 25 Locations |
|
|
|
|
Number Of PSTN Devices |
|
|
|
|
Number Of PSTN Calls |
|
|
|
|
Number Of Failed PSTN Calls |
|
|
|
|
Number Of Poor Direct Routing Calls |
|
|
|
|
Number Of Poor PSTN Calls |
|
|
|
|
Number Of Poor Operator Connect Calls |
|
|
|
|
Number Of PSTN Inbound Calls |
|
|
|
|
Number Of PSTN Outbound Calls |
|
|
|
|
Number Of Operator Connect Inbound Calls |
|
|
|
|
Number Of Operator Connect Outbound Calls |
|
|
|
|
Number Of Direct Routing Calls |
|
|
|
|
Number Of Operator Connect Calls |
|
|
|
|
Number Of Failed Direct Routing Calls |
|
|
|
|
Number Of Failed Operator Connect Calls |
|
|
|
|
Number Of Direct Routing Outbound Calls |
|
|
|
|
Number Of Direct Routing Inbound Calls |
|
|
|
|
Number Of Wired Calls |
|
|
|
|
Number Of Wifi Calls |
|
|
|
|
Number Of MobileBB Calls |
|
|
|
|
Number Of Poor Wired Calls |
|
|
|
|
Number Of Poor Wifi Calls |
|
|
|
|
Number Of Poor MobileBB Calls |
|
|
|
|
Number Of Failed Wired Calls |
|
|
|
|
Number Of Failed Wifi Calls |
|
|
|
|
Number Of Failed MobileBB Calls |
|
|
|
|
PSTN Calls Total Minutes |
|
|
|
|
Top 5 User Poor Call Issues: User Display Name Number Of Failed Calls Top Issue |
|
|
|
|
Top 5 User Failed Call Issues: User Display Name Number Of Failed Calls: 3 Top Issue |
|
|
|
|
Last 30 Poor Calls Start Time End Time Caller Display Name Phone Number Post Dial Delay Detail |
|
|
|
|
Last 30 Failed Calls Start Time End Time Caller Display Name Detail |
|
|
|
|
Poor Call Reasons Issue Number Of Calls |
|
|
|
|
Failed Call Reasons Issue Number Of Calls |
|
|
|
|
Microsoft Datacenters |
|
|
|
|
Group Type |
|
|
|
|
PSTN Trunk SBC Version |
— |
|
— |
|
PSTN Trunk User Agent |
— |
|
— |