Collaboration Tool Capabilities
The following table lists the capabilities of VDX Analytics when it is integrated with collaboration tools.
Table 7:Collaboration Tools Details
| Capability | Details |
|---|---|
|
Microsoft 365 Teams Call Quality Dashboard (CQD) |
|
|
Retrieve objects (including all raw property information) |
Retrieves users and user devices, geographical locations, ISPs, conference calls, dynamic offices, TCP calls, Microsoft Data Center, and user call ratings. |
|
Retrieve health states |
Retrieves health states for user devices. |
|
Retrieve object relationships |
Retrieves the following object relationships: Country and user devices City and user devices ISPs and user devices Users and user devices Meetings and user devices Dynamic offices and user devices PSTN carriers and user devices PSTN trunks and user devices |
|
Retrieve alerts and alarms |
Retrieves alerts for poor, failed and dropped calls. |
|
Microsoft 365 |
|
|
Retrieve objects (including all raw property information) |
Retrieves the following objects: Microsoft 365 services and service features Microsoft 365 licenses (active and available) Microsoft Teams meeting room and IP phone devices, including: ipPhone teamsRoom surfaceHub collaborationBar teamsDisplay touchConsole lowCostPhone teamsPanel sip |
|
Retrieve health states |
The health states of Microsoft 365 services and service features are displayed based on Status and FeatureServiceStatus values as follows: Critical: ServiceDegradation and ServiceInterruption Warning: ExtendedRecovery, FalsePositive, Investigating, and RestoringService Healthy: ServiceOperational, ServiceRestored, and InformationAvailable Not Monitored: InformationUnavailable The health states of Microsoft 365 licenses are calculated as follows: Critical: 0 licenses are available Warning: Fewer than 2 licenses are available, or if you have more than 20 pre-paid licenses, fewer than 5 are available. The health states of Microsoft Teams meeting room and IP phone devices are displayed based on the Teams device health status as follows: Critical: Critical Warning: Offline, Non-Urgent Healthy: Healthy Unknown: Unknown |
|
Retrieve object relationships |
Retrieves relationships between Microsoft 365 services and service features. |
|
Retrieve alerts and alarms |
Retrieves alerts from service incidents and related messages. These display as alerts in VDX Analytics. The health state and alert severity is based on the service incident status. |
|
Zoom |
|
|
Retrieve quality metrics |
Retrieves quality metrics for meetings and webinars, and their participants. |
|
Retrieve participants |
Retrieves meeting participants. |