IT Service Management Systems Capabilities
The following table lists the capabilities of VDX Analytics when it is integrated with IT service management tools.
Table 9:IT Service Management Tools Details
| Capability | Details |
|---|---|
|
Cherwell |
|
|
Retrieve objects (including all raw property information) |
Retrieves all configuration items and services. |
|
Retrieve object relationships |
Retrieves all relationships between configuration items, and between services and configuration items |
|
Retrieve Incidents |
Retrieves all incidents. |
|
Act on Incidents |
Create and update incidents. |
|
ServiceNow |
|
|
Retrieve objects (including all raw property information) |
Retrieves all CIs. |
|
Retrieve object relationships |
Retrieves all relationships between the CIs. |
|
Retrieve Incidents |
Retrieves all incidents. |
|
Act on Incidents |
Create and update incidents. |